Effectively Impacting the Consumer Through Digital Media
Effectively Impacting the Consumer Through Digital Media In today’s digital world, businesses must go beyond traditional marketing to truly connect with consumers. Whether through social media, mobile apps, or ethical digital interactions, successful brands use digital media to build meaningful relationships. One standout example of this is Tampa International Airport’s heartwarming Tale of the Tiger—a lost stuffed animal that sparked a viral story and showcased how social media can turn a simple act of kindness into a powerful customer engagement moment. Meeting the Wants and Needs of the Audience When a child lost their stuffed tiger at the airport, staff didn’t just return it. Instead, they went above and beyond to create a special experience. They crafted a photo book documenting the tiger’s "adventure" around the airport before reuniting it with the child. This act of kindness wasn’t just about customer service—it was about creating an emotional connection that left a l...